Frequently Asked Questions
Take a look through our most common questions
Well, there are two ways of going about ordering your print. If you already have your design ready then find your product, select how many you would like, select the paper weight (if applicable) and request a quote for print. You will need to upload your artwork file before you submit the form. Within 24 hours we will either provide you with a quote. We may contact you if there are any issues with the artwork.
If you you would like us to design the artwork for you, please complete the print request form and select ‘yes’ for us to create the artwork. Once you are happy with the artwork and our quote, we will take your payment and produce your print.
Our usual turnaround for the majority of print products is 4-6 days. Some items may take longer but we will make you aware if this is the case. Always tell us if you have a specific deadline that you require this print for, this will enable us to prioritise your order so as to try and meet this deadline.
If we are designing your artwork then we will aim to send you the proof within 48 hours for most products (some multi-page brochures may take longer). Your print will then be received by you 4-6 days after you have approved the artwork.
We have offices in Jersey, Channel Islands, and Sevenoaks, Kent. However, we serve the whole UK.
You can call us or access our online agent (bottom right of the screen) between 9am-5pm Monday to Friday.
You can send us a message at any time by using the form on our contact us page.
We accept payment from all major credit and debit cards.
You can also make payments using Paypal or by bank transfer.
Please call us on +44 (0) 1534 767900 for our bank details.
This depends at which stage the order is. If we have sent you a design proof and you decide not to proceed, then we can cancel your print order, but the artwork charge still applies.
If you have signed off the artwork and we begin the process of printing, we will not be able to cancel and refund your order for both artwork and print.
If you have submitted your own artwork and we have begun the process of printing, then we will not be able to cancel and refund your order.
Always contact us if you have any issues, problems or questions. We’ll do our best to resolve the situation in the best way possible.
Take a look at our artwork guide which contains everything you need to know about supplying your artwork.
If you have any questions about producing the artwork, please feel free to contact us!
It’s FREE ! (To UK customers)
Contact us. We have access to a wide range of print products, too many to list on this website!
We’ll give you a no-obligation quote on whatever you are looking for.
Below is a guide of some of the most popular printed items and their VAT status.
Zero-Rated Print Items
Colouring Books (Children’s)
Orders of Service
Price Lists (Without an Order Form)
VAT Rated Print Itemshttps://www.eprint-online.co.uk/wp-admin/post.php?post=24910&action=edit#
Order Books or Forms
Price Cards and Tags
Orders of Service Laminated Products
Recipes Medical Records
Sports Programmes Order Books or Forms
Travel Brochures Posters
Price Cards and Tags